Sprint Customer Service Specialist Reviews

Sprint's had a rocky few years. Rather than cast a broad net, his firm's approach to its National Customer Service Survey , ongoing research on customer satisfaction with phone-based customer service, focuses in depth on three vertical markets: computer technical support, mobile phone customer service and major national consumer banks.

I bought a Belkin wireless phone charger from my Sprint Store. Neither company on its own can match the might of Verizon Wireless, with 147 million customers, or AT&T, with 136.5 million. My kids were switch to another carrier, they were experience no service with their phones when traveling up north or different areas which made it difficult to keep in touch with one another.

Summary: I had a plan and a phone and a wireless company I was reasonably happy with. We were told by their lying sales rep that for $70 a month we would get 2 lines and 2 free phones. I called the customer representative and she walk me thru steps to fix my phone.

Through a series of mergers - the acquisition of Nextel (2005) and the Sprint purchase by Softbank (2013) - the company has attempted to make dramatic changes in the two areas that matter most to customers - price and network.” (Glenn Derene, Consumer Reports 2014) Unfortunately, low prices and increased technology infrastructure has meant layoffs of over 2,700 call center workers and 330 technicians, as well as the end of 55 retail stores.

After the mental anguish Sprint put me through, they should give me free phones and free service for life. It didn't work, and I called customer service to ask why. It is absolutely infuriating to go from a great company like Nextel to a company like Sprint in hopes that Nextel's great service and customer care has influenced the merger.

Sprint Chief Executive Marcelo Claure told Reuters during a post-earnings call with reporters that customers will benefit from the stronger network of a combined Sprint and T-Mobile, and pricing will improve because of the network's increased capacity.

I forgot the password to my account and the people told me that there was nothing i could do to change. T-Mobile has 38 percent of the U.S. pre-paid market, while Sprint has 16 percent, which would give the combined company 54 percent, according to S&P. UPDATE: Today I called store #1, the place that the online tracking service said my phone was delivered to, and asked if they have it. They said Sprint nope - apparently they cancelled the order.

We needed to put a face on the company, let customers know someone was accountable,” Mr. Hesse said, adding that he reads daily summaries of those complaints. If there were actually a class action suit, or a number of publicized suits ( ie. peoples court, eye for an eye, judge joe brown, etc) then the courts will have a precedent by which to hold the company accountable for their representatives' claims.

The last time we told her that the defective” item was damaged by a month's normal wear and tear and we weren't taking it back. But Lewis Ward, an analyst with industry research firm IDC, told NewsFactor Network, that these calls cost Sprint at least $10 to $20 each.

On both prepaid and postpaid plans, all domestic calls are billed as local calls regardless of distance. We're happy now, but six years ago we almost fired Sprint due to dropped calls, billing problems and limited support for newer smartphones. Time off the phones effected your efficiency and the restrooms were way in the back of the center.

Customer service: Sprint has some major work to do on its overall customer service scores, but our own interactions with it were fine. The only caveat here is that Sprint should refund the cost of the phone since these customers cannot use them with another carrier.