Sprint Customer Service Complaints Department



If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. I have been in and out the Sprint store, called any times, spoken to many different reps, have 2 tickets put in and never once has anyone got back to me on those tickets. Using my girlfriend's phone, I called Sprint, my carrier, and got routed to its service center in the Philippines.

T-Mobile has an innate ability to fix that and the company's knack for attracting customers means investors and executives aren't afraid to sink money into equipment that makes the difference. These phones do not work well at all and we would have switched back to our previous cellular service however we had given our phones to SPRINT as an exchange.

When I received the device in the mail I tried to activate it, but when I called in the 800 number I was told that the account had to be paid down before the Blackberry could be activated. In the next few months, 420,000 U.S. Cellular customers in the Midwest will find themselves without a mobile network.

This shouldn't have even been an issue and should have already been taken care of since I had called about it months prior, and concluded with a customer service rep that someone hacked my sprint account, and stole an upgraded device using my information.

I went to my local store to have them take the MotoQ and give me the Razor to make it right but was met with a: "There is nothing we can do; call the 800 number." I called Sprint on Monday to cancel my service (30 day no risk guarantee). So I thought I'd flesh out the picture a bit by recounting a positive customer service experience that I had with the company.

The theory behind the merger, which almost certainly will put T-Mobile's management in charge, is that the combined company will be in better position to compete with behemoths AT&T and Verizon. He proceeded to transfer me and I ended up at the same beginning customer service line I had originally called the week before.

About a week later, I canceled service on BOTH Sprint Cell phones, and subsequently paid what I thought was going to be the final bill. I didn't realize that the sales rep had even started a new account in my name, meaning that I had been billed for two different phone numbers, one with Sprint, one with Nextel.

When things go well, AT&T, Verizon, and T-Mobile enjoy a positive relationship with their customers. Take incoming calls for customers assisted with customer phone services. WARREN, OHIO - Have spent 3 hours over 2 days working online with 3 different customer support agents and still not able to access my online sprint account.

Sprint piloted their first enterprise solution on Appian's application platform by implementing a new business model to enable customers to quickly and easily upgrade their existing mobile device at the location of the customer's choice. Sprint customer service is by far the worst that I have ever seen.

That's a super impressive deal, especially if you have kids, your kids have phones, and you're the one paying the phone bill. I'm disappointed in Sprint and I'm disappointed in all the writers ganging up on their customers. We can hope that they did investigate to see if some of these repeat calls were caused by problems that they should be correcting and not just unreasonable or inept customers.

Sprint has recently teamed up with ACS to make sure the customer cellphone service satisfaction dramatically increases. In short, Sprint was charging me my regular monthly service plan fee, and then charging me 10 cents per minute for every single minute I used each month on top of the fee.

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